Zoom named a Leader in the 2026 IDC MarketScape for Worldwide Agentic CCaaS Platforms

The contact center has evolved beyond legacy call distribution into an AI-powered engine for transforming customer experience. Today's consumers expect intelligent, personalized resolution at every turn, while CX teams need a platform built to orchestrate autonomous AI agents and human expertise around measurable business outcomes.

Learn why Zoom was named a Leader in the 2026 IDC MarketScape for Worldwide Agentic Contact Center as a Service Platforms. Download your copy of the report today!

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