Building Customer Loyalty in the Era of AI

The future of customer loyalty isn’t about transactions — it’s about connections.

Brisbane

28 May 2025

2:30pm - 4:30pm

W Brisbane

Melbourne

5 June 2025

2:30pm - 4:30pm

Sofitel Melbourne on Collins

Sydney

12 June 2025

2:30pm - 4:30pm

Establishment Rooms II & III

Today’s customers expect more than just great offers — they expect businesses to know them, value them, and deliver personalised experiences at every touchpoint.

Join Zoom for an exclusive event exploring how AI is transforming customer engagement — empowering businesses to turn every conversation into a lasting connection.

Learn how to unlock customer loyalty at scale by capturing intelligence from every interaction — and using it to create seamless, personalised journeys across customer services and sales.

Reserve your seat

May 28, 2025 04:30:00 UTC

11

Days

21

Hours

43

Minutes

43

Seconds

What You'll Learn:

Why Customer Loyalty is Your Greatest Growth Lever

Discover why businesses that focus on lifetime customer value outperform their competitors — and how loyalty drives revenue, retention, and advocacy.

How AI is Changing Customer Expectations

Explore how AI-powered tools can elevate every interaction — from faster issue resolution to hyper-personalised recommendations that drive customer satisfaction.

Creating Connected Customer Journeys with Zoom

Discover how the Zoom platform enables your business to capture real-time customer insights, empower agents and sellers with actionable intelligence, and create seamless, personalised customer journeys across services and sales.

Speakers

Dan Johnson

Head of Product
Caleb & Brown

Krishna Baidya

Head of Customer Experience & Connected Work Research, Asia Pacific
Frost & Sullivan

*Guest speaking in Melbourne & Sydney

Bede Hackney

Head of ANZ
Zoom

Lukas Carruthers

Head of CX GTM
Zoom

Lauren Robertson

Head of CSM ANZ
Zoom

Steve Jurisic

Field and Partner Solutions Engineering Manager
Zoom

Agenda

2:30pm - 3:00pm

30 mins

Registration and Expo

Light refreshments will be served.

3:00pm - 3:20pm

60 mins

Building Customer Loyalty in the Era of AI

3:20pm - 3:45pm

25 mins

Demo

3:45pm - 4:00pm

15 mins

Fireside Chat

4:00pm - 4:30pm

30 mins

Networking & Q&A

Drinks and refreshments will be served.

Register now

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