Zoom SMB Summit

Date

Wednesday, 25 March 2026

Date

Virtual | APAC

Date

9:00 AM IST | 11:30 AM SGT | 2:30 PM AEDT

The way work gets done is changing, and growing businesses are feeling it first. Keeping teams aligned and customers connected requires a more connected platform, not simply more tools.

Zoom SMB Summit APAC 2026 brings together leadership perspectives, real customer experiences, and practical insights on how modern businesses are simplifying collaboration, communication, and customer engagement as they scale.

This summit is focused on one clear idea. Make work flow better without adding unnecessary complexity.

Localisation

*Live audio interpretation will be available in Korean, Bahasa Indonesia, Thai and Chinese.

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Mar 25, 2026 03:30:00 UTC

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Days

 

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Hours

 

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Minutes

 

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Seconds

What you'll gain

Clear perspective on how modern work is evolving for growing businesses

Practical ideas to simplify collaboration, communication, and customer engagement

Real-world insights from businesses navigating similar growth challenges

A better understanding of how an AI-first work platform connects workflows end-to-end

Confidence to scale operations without slowing momentum

Whether you are refining internal processes or strengthening customer experience, this summit is designed to leave you with actionable ideas and clearer direction.

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Virtual Expo: Continue the Experience

Explore our Virtual Expo to see how connected workflows come together across meetings, collaboration, phone, and customer engagement.

Visit solution booths and discover what’s most relevant to your business.

Attendees who visit participating booths will earn entries into our lucky draw. The more booths you explore, the more chances you receive.

Lucky draw prizes are sponsored by our valued hardware partners:

*Lucky draw terms and conditions apply.

Register now

Speakers

Leo Ma

CEO
eeCheck

Raj Bhuva

Global Head of IT
Harrison.ai

Sachin Mishra

Head of Business
AevyTV

Youngwhan Kim (김영환)

TUIT Product Manager (PM)
Yoons English

Sara Staffaroni

Global Product Marketing Manager
Zoom

William Smith

Head of Mid Market & Small Business, Asia
Zoom

Hyungsik Kim

Head of SMB, Korea
Zoom

Swati Agarwal

Head of SMB, India
Zoom

Sui Lin Hor

Head of Customer Success, APAC
Zoom

Thet Naing

Experience Center Evangelist, APAC
Zoom

Utkarsha Singh

Mid Market Lead, Singapore and North Asia
Zoom

Agenda

 

9am IST | 11:30am SGT | 2:30pm AEDT

5 mins

Welcome Remarks

Utkarsha Singh, Mid Market Lead, Singapore and North Asia, Zoom

9:05am IST | 11:35am SGT | 2:35pm AEDT

10 mins

Leadership Perspectives: What’s Changing in the Way Work Gets Done

William Smith, Head of Mid Market & Small Business, Asia, Zoom
Swati Agarwal, Head of SMB, India, Zoom
Hyungsik Kim, Head of SMB, Korea, Zoom

Growing businesses across APAC are navigating new expectations around productivity, collaboration, and customer engagement. In this opening session, Zoom’s regional SMB leaders share key trends, data points, and forward-looking perspectives shaping modern work today, and what these shifts signal for teams planning their next stage of growth.

9:15am IST | 11:45am SGT | 2:45pm AEDT

25 mins

Keynote: Work Smarter. Scale Faster: A Practical Vision for Modern Work

Sara Staffaroni, Global Product Marketing Manager, Zoom

As work continues to evolve, growing businesses need solutions that help them move faster without adding complexity. In this keynote, Zoom’s Global Product Manager shares a practical vision for modern work, exploring how an AI-first work platform brings teams, communications, and customer engagement together to support productivity, growth, and better everyday outcomes.

9:45am IST | 12:10pm SGT | 3:10pm AEDT

20 mins

See Modern Work in Action: Inside the Zoom Experience Hub

Thet Naing, Experience Center Evangelist, APAC, Zoom

Experience how modern work comes together in real-world scenarios. This immersive demo walks through how teams use Zoom across collaboration, communications, and customer engagement—before, during, and after interactions—showing how connected workflows help work flow more smoothly.

10:05am IST | 12:30pm SGT | 3:30pm AEDT

20 mins

Real Stories, Real Impact: How SMBs Across APAC Are Modernising the Way They Work

Sui Lin Hor, Head of Customer Success, APAC, Zoom
Leo Ma, CEO, eeCheck
Raj Bhuva, Global Head of IT, Harrison AI
Sachin Mishra, Head of Business, AevyTV
Youngwhan Kim, TUIT Product Manager (PM), Yoons English

Hear directly from our SMB customers across APAC as they share how they’re adapting to new ways of working. In this panel discussion, they will discuss practical challenges, lessons learned, and how they’re using the right digital tools to improve collaboration, stay productive, and better engage customers as their businesses grow.

10:30am IST | 1:00pm SGT | 3:00pm AEDT

60 mins

Self-Guided Solution Expo: Explore What Matters Most to You

Continue the conversation at your own pace. Visit solution booths across Zoom Workplace, communications, and customer engagement to see how modern work comes together, explore real use cases, and discover what’s most relevant for your business. Visit the booths to earn entries into our lucky draw. The more booths you explore, the more chances you receive.

Register now
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