CCW Las Vegas 2026

Date

June 22-25, 2026

Location

Caesars Forum, Las Vegas

Discover how you can drive growth, innovation, and delightful customer experiences with Zoom’s AI-powered CX solutions.

Meet with the Zoom CX team, including individuals from our leadership, product, engineering, sales and more. Request a personalized demo, schedule a meeting with the Zoom CX team in our onsite meeting space, or reserve your invitation to our exclusive Happy Hour experience during CCW Las Vegas.

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Jun 22, 2026 12:00:00 UTC

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Visit the Zoom Booth #339

Stop by our booth to see real-time demonstrations on Zoom's latest offerings, including:

Zoom Virtual Agent

AI-powered self-service that intelligently resolves interactions quickly and accurately.

AI Companion & AI Expert Assist

Agent tools that help streamline agent workflows and retrieve customer information in real-time.

Zoom Apps for ZCC

Integrate proprietary or third-party data sources such as CRM, ordering, or ticketing with Zoom Contact Center.

Zoom Workforce Engagement

Track and optimize customer service teams and increase agent proficiency through AI-powered coaching.

 

Step into the Zoom CX Lounge: Visit us in Room 217 to connect, explore, and experience Zoom CX in action.

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Fireside Chat with Zoom

Deployed Isn't Done: Turning AI Investment into Customer Outcomes
Wednesday, June 24 | 1:45 PM - 2:30 PM (45 min)

Join us for an exclusive fireside chat with Kentis Gopalla, Head of Product for WEM and ZCX Ecosystem at Zoom, tackles the question: why deployment is not the finish line. The real gap in CX today is not technology. It is the architecture underneath it, systems built for isolated interactions that have no memory, no continuity, and no path to actual resolution.

Kentis will share how leading organizations are redesigning around a different goal entirely: not managing more conversations, but completing them. From persistent context across every channel to eliminating the behind-the-scenes friction that burns out agents, this session gives CX leaders a practical framework for turning AI investment into outcomes customers and teams actually feel.

Kentis Gopalla

Head of Product WEM and ZCX Ecosystem, Zoom

 

Zoom CX Social Hour @ Meeting Lounge 217

You're invited to the Zoom's Social Hour in the Zoom Meeting Lounge at Customer Contact Week Las Vegas sponsored by PCI Pal!

Step away from the show floor and connect with customers, partners, industry peers, and the Zoom CX team in our private meeting lounge.

Date: Wednesday, June 24th
Time: 3:00–4:30 PM
Location: Zoom Meeting Lounge – #217
Enjoy great vibes, cocktails, light bites, and meaningful conversations while building new connections and catching up with fellow CX attendees!

Stop by, say hello, and connect with us, we'd love to see you there! 🥂

 
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CX Connect Happy Hour @ Yard House

Join us on June 24th, for an invite only happy hour during Customer Contact Week Las Vegas!

Enjoy hand passed appetizers and drinks from 7-9pm on our private patio at Yard House overlooking the Las Vegas Strip. A short walk from Caesars Forum, you'll have the opportunity to mix and mingle with our Zoom CX leaders as well as connect with your peers in the CX community. Share learnings and takeaways from Day 1 of CCW, while enjoying tasty food and refreshing beverages.

Space is limited, RSVP today!

 
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Sign up here to meet with our CX team at CCW Las Vegas

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