From contact center to connected experience

Traditional contact centers weren’t built for today’s busy customer. Siloed tools and broken handoffs create friction that frustrates customers and drains employees.

The Zoom Connection-first CX Playbook gives you practical steps to build connected experiences that reduce effort, empower teams, and improve outcomes.

What you’ll learn:

How to design journeys around resolution, not channels
Ways to break down silos so teams share one view of the customer
How agentic AI speeds routine issues while keeping the human touch
Simple checklists and plays you can start using today

Get the playbook

* Required Information

First Name

Last Name

Work Email

Phone Number (+Country Code)

Job Title

Department

Number of Employees

Company Name

Industry

Country

State/Province

Zip Code or Postal Code

I would like to receive communications about products, offerings, and industry trends from Zoom. I understand that I can unsubscribe at any time.* YesNo

Comments

By submitting this form, I agree to the Privacy Policy.

form#pardot-form .email:has(> .email br){display:none;} form#pardot-form .below-form-content{padding-top:20px;} form#pardot-form input[type="submit"]{margin-top:0px;}