Join Zoom and a select group of senior CX leaders at The Savoy for an intimate dinner exploring where AI is genuinely delivering customer experience impact, what’s falling short, and what leaders should do next.
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Cut through the AI hype with fellow CX leaders at an intimate dinner at The Savoy, exploring what’s working, what isn’t, and how to build a more connected customer experience.
Join Zoom and a select group of senior CX leaders for an evening of open, practical discussion around the realities of AI in customer experience today.
Facilitated by Martin Teasdale, a well-known voice in the UK CX and contact centre community, the evening will bring together perspectives from across the industry to explore where AI is genuinely creating impact, where organisations are still struggling, and what leaders should prioritise next. Martin will also share insights from his wider CX leadership network to help set the scene for the conversation.
Over a three-course dinner in the legendary Savoy Hotel, Martin will guide a roundtable discussion shaped by the experiences, challenges and perspectives of those around the table.
And where expectations have outpaced reality
How connected platforms can improve customer and agent experiences
Including demonstrating ROI, communications, collaboration, knowledge and workflow
The priorities likely to shape customer experience strategies in 2027
Martin Teasdale is a well-known voice within the UK customer experience and contact centre community. Through his popular CX podcast and extensive industry network, Martin regularly brings together senior contact centre and customer experience leaders to share ideas, experiences and perspectives on the issues shaping the industry.
For this event, Martin will act as MC and roundtable facilitator, opening with state-of-market insights drawn from his community before guiding the conversation throughout the evening. His role is to help create an open, practical discussion where attendees can learn not only from Zoom, but from one another.
Reserve your place6:30 PM - 6:50 PM
Welcome drinks and canapés.
6:55 PM - 7:10 PM
Martin Teasdale & Ben Neo
Martin Teasdale (GOOW) and Ben Neo (Zoom) will be opening the event before going into introductions
7:15 PM - 7:30 PM
Martin Teasdale & Ben Neo
Trends, challenges, and where the industry is heading.
7:30 PM - 9:15 PM
Martin Teasdale (facilitating)
Facilitated roundtable over a three-course dinner, including starters, main course, dessert.
9:15 PM - 9:30 PM
Ben Neo
Closing remarks and key takeaways from the evening.
