Zoom | Enterprise Connect 2026

Zoom Sessions

9:05am - 9:50am

Alliance 308

What’s Essential for Collaboration Platforms in 2026 and Beyond?

Shawn Rolin, Head of Technology, Zoom

As you plan the next phase of collaboration technology for your enterprise, what key elements and feature/functions will be essential -- and how will vendors deliver these? In this discussion, a leading analyst will press industry thought leaders to get beyond the hype of new AI-driven features, and describe in detail the holistic picture of a collaboration platform that provides solid communications capabilities even as it pushes the envelope for new AI-driven features. You'll come away better prepared to evaluate vendor roadmaps and understand how to build out your core platform to deliver what your users need.

10:55am - 11:20am

Academy 407

CX Summit: Breakthrough Strategies for Your CX Revolution

Chris Morrissey, General Manager Zoom Customer Experience, Zoom

What will you do over the next 12 months to make sure that your AI strategy and implementations don't fall behind? What will the technology and market look like in a year, and what must you do to keep your enterprise at the leading edge? In this session, a diverse panel of experts and stakeholders will share their expectations and roadmaps. You'll learn how the trends in AI technology, costs, and capabilities are likely to impact the feasibility and cost-effectiveness of the different elements of AI for CX. You'll come away with a better vision of the future, and how to execute on it.

2:25pm - 2:45pm

Forum Ballroom 118

Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off

Paul Magnaghi, Head of AI and ISV Acceleration, Zoom

AI technology is real, and (in many cases) it really works. But what if it just can’t deliver enough productivity benefit to outweigh what you’ve already invested, and will continue to invest? In this session, we’ll convene a panel of top AI vendors, and hold their feet to the fire about whether, 3 years after ChatGPT’s emergence, the promise of transformation is fading. Our moderator will press the panelists to provide specific examples where AI has already delivered outsize benefits relative to cost. They’ll be asked to share projections for the top business cases for 2026, and why you should be confident these cases will prove out. You’ll come away with a better understanding of what’s real in AI today, and also where the case for increased investment just isn’t there.

10:05am - 10:35am

Forum Ballroom 118

Zoom Keynote: Beyond friction in collaboration: How AI and human connection move work forward

Chris Morrissey, General Manager Zoom Customer Experience, Zoom
Leo Boulton, Head of Product, Solutions, & Industry Marketing, Zoom
Michelle Couture, Global Lead, Customer Experience Product Marketing, Zoom
Theresa Larkin, Head of Zoom Workplace & AI, Zoom

Work today is defined by complexity and somewhere along the way, work stopped working for people (i.e. too many tools, too many meetings, and too little time for meaningful progress). New Deloitte research, commissioned by Zoom, reveals that meeting friction costs enterprises billions in lost productivity each year.

In this keynote, Zoom shares how next‑generation collaboration tools are transforming that equation. Learn how AI Companion, CX Insights, and unified workflows reduce friction, accelerate decisions, and empower teams to move from conversation to completion.

See how intelligent automation and human connection together create the conditions for focus, flow, and measurable business impact.

1:30pm - 2:00pm

Alliance 308

Conversation to Completion: How Modern Teams Turn Collaboration into Productivity

Gary Sorrentino, Global CIO, Zoom
William (BJ) McClure, Senior Managing Director, TIAA

What if the biggest barrier to productivity isn’t technology, but friction? Deloitte’s recent study, commissioned by Zoom, reveals how meeting inefficiencies and underused collaboration tools quietly drain enterprise value.

In this session, Deloitte and Zoom break down the data and show how leading organizations are redesigning work to remove friction and give time back. You’ll learn which metrics matter most, beyond cost and usage, and see a real-world example of how leading organizations are putting these insights into practice.

2:15pm - 2:45pm

Academy 407

Reaching AI's Full Potential with Training, User Adoption, & Skilling

Paul Magnaghi, Head of AI and ISV Acceleration, Zoom

There’s a critical gap standing in the way of AI reaching its full potential for enterprises: most organizations are simply not ready to use it effectively. This session will provide insights on how to drive AI adoption so that your team and users are able to make the most out of your AI investments. Takeaways will include how to develop an AI training and user adoption program for ongoing success; best practices for AI skill-building and upskilling initiatives; and how proper end-user training can overcome security and compliance challenges.

2:15pm - 2:45pm

Academy 409

Every Conversation Smarter: Zoom’s AI Platform in Action

Jeff Smith, Head of Product - Workplace AI, Meetings and Spaces, Zoom

AI is invading every part of our lives, including our meetings and meeting rooms. Even today, in the early stages of AI in collaboration, we have AI-powered design tools, AI-powered audio calibration systems, AI-powered camera switching systems, AI-powered monitoring and management systems, and AI-powered meeting transcripts, summaries, and to-do trackers. And that’s just the tip of the iceberg. And while AI promises to change everything for the better, key questions remain unanswered. We will answer those key questions during this session.

4:25pm - 4:45pm

Expo Hall Booth 226 - ECS Theatre

Modern Collaboration Isn’t a Tool—It’s a Lifecycle

Patrick Kelley, Distinguished Architect, Zoom

This presentation explores the complete meeting lifecycle in modern hybrid work environments, examining the before, during, and after phases of meetings. We'll demonstrate how integrations between platforms like Zoom, Teams, Microsoft 365, and Outlook can create seamless workflows; from calendar scheduling and pre-meeting preparation, through real-time collaboration with chat and document sharing, to post-meeting follow-up with AI-powered summaries and cross-platform communication. The key message: users shouldn't need to context-switch between multiple tools; instead, flexible integrations should allow them to work in their preferred platform while maintaining productivity and collaboration effectiveness throughout the entire meeting journey.

9:15am - 9:45am

Academy 412

How We Will Communicate as AI Transforms the Enterprise Workplace?

Paul Magnaghi, Head of AI and ISV Acceleration, Zoom

AI and digital technologies are shaping the world of work in ways few of us understand. Not only will the nature of work evolve, but so will the way we communicate, both with humans and machines. We’ll still be using voice and text, but communication will just as much be based on gestures and touch, and facilitated by ambient interfaces that have yet to be invented. This session will be led by a well-known communications technology analyst focused on the future of work for enterprises.

Join the movement at Enterprise Connect

March 10-12, 2026

Caesars Forum, Las Vegas, NV

Mar 10, 2026 16:00:00 UTC

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Visit the Zoom Booth #508

Exclusive Zoom experiences at Enterprise Connect

Speakers

Leo Boulton

Theresa Larkin

Gary Sorrentino

Michelle Couture

Chris Morrissey

Shawn Rolin

Paul Magnaghi

Jeff Smith

Zoom Sessions

Tuesday, March 10

Wednesday, March 11

Thursday, March 12

What’s Essential for Collaboration Platforms in 2026 and Beyond?

CX Summit: Breakthrough Strategies for Your CX Revolution

Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off

Zoom Keynote: Beyond friction in collaboration: How AI and human connection move work forward

Conversation to Completion: How Modern Teams Turn Collaboration into Productivity

Reaching AI's Full Potential with Training, User Adoption, & Skilling

Every Conversation Smarter: Zoom’s AI Platform in Action

Modern Collaboration Isn’t a Tool—It’s a Lifecycle

How We Will Communicate as AI Transforms the Enterprise Workplace?

Register now