Zoom Named an Innovator in the Frost Radar™ for EMEA Customer Experience Platforms, 2026
The Frost Radar™: EMEA Customer Experience Platforms, 2026 evaluates the region's most impactful CX vendors on two critical dimensions: Growth and Innovation.
Zoom is positioned as an Innovator, straddling the boundary of Visionary Leadership. This recognition reflects Zoom's commitment to building an AI-first CX platform that delivers measurable outcomes for organisations across the region.
From the Zoom Contact Centre's AI-powered virtual agents and intelligent routing to real-time analytics and omnichannel engagement, Zoom is helping EMEA enterprises reimagine how they connect with customers with the governance, data residency, and compliance frameworks the region demands.
"Zoom's positioning in the Frost Radar™ reflects its rapid innovation in AI-native CX capabilities and its growing momentum across EMEA enterprises." Frost & Sullivan, Frost Radar™: EMEA Customer Experience Platforms, 2026.
This report is essential reading for CX leaders, IT decision-makers, and digital transformation executives across EMEA who are evaluating customer experience platforms. Whether you're migrating from legacy contact centre infrastructure, exploring AI-powered automation, or benchmarking your current vendor against the market, the Frost Radar™ provides the independent, data-driven perspective you need to make confident decisions.
