Zoom recognized in the 2026 Gartner® Magic Quadrant™ for CCaaS
We’re honored to be recognized again in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)!
Zoom CX was built from the ground up with native AI, rapid innovation, and simplicity at scale to help brands connect with customers in smarter, faster ways.
Download the full report to explore:
Key trends shaping the future of customer experience
Analyst insights on evaluated CCaaS providers
Why Zoom was recognized for our Ability to Execute and Completeness of Vision
Gartner Disclaimer:
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, 19 October 2026.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a trademark of Gartner, Inc. and/or its affiliates. MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom.
