Zoom recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS

Innovation, speed, and AI built into its core. Discover how Zoom is reshaping customer experience.

We’re honored to be recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)--just three years after launch. Zoom CX was built from the ground up with native AI, rapid innovation, and simplicity at scale to help brands connect with customers in smarter, faster ways.

Download the full report to explore:

Key trends shaping the future of customer experience
Analyst insights on evaluated CCaaS providers
Why Zoom was recognized for our ability to execute and completeness of vision

Access the report

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Gartner Disclaimer:

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Marek Fernandez, Pri Rathnayake, Pankil Sheth, September 10th, 2025.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zoom.