Zoom | IDC Marketscape CCaaS

Zoom named a Leader in the 2025 IDC MarketScape for European Contact Center-as-a-Service

The European CCaaS market is changing rapidly, shaped by AI, cloud migration, and evolving customer expectations. IDC’s 2025 MarketScape names Zoom a Leader, recognizing our commitment to simplicity, security, and local innovation. With multilingual support, regional data centers, and flexible deployment options, Zoom helps businesses deliver customer experiences that just work, anywhere in Europe.

In this IDC report, you’ll learn how Zoom:

Drives AI-enabled CX innovation that improves agent efficiency and customer satisfaction.
Connects every interaction through a unified, omni-channel platform for seamless journeys.
Builds trust and compliance with regional data residency, strong security, and local partnerships.

Read the report

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