In the next era of CX, success is defined by continuous performance—where context carries forward, automation becomes smarter, and insights trigger coordinated action. The Zoom Experience Tour is an in-person session built for CX decision-makers who need to improve outcomes without adding operational complexity.
Discover how Zoom Workplace and Zoom AI Companion support faster collaboration across customer-facing teams to turn AI into measurable business impact.
What You’ll Explore:
Experience the "wow moments" of a connected platform where automation and human expertise combine to enhance efficiency and insight:
Intelligent Automation: See Zoom Virtual Agent (ZVA) in action, utilizing agent tracing and knowledge base lookups to provide streamlined, high-accuracy self-service.
Seamless Handoffs: Watch how ZVA escalates to an agent with full context and intent, ensuring the transition from automation to human expertise is frictionless.
Real-Time Intelligence: Explore how CX Insights delivers analytics in the moment, helping teams identify friction and improve resolution performance as it happens.
Connected Journeys: Discover how context flows across chat, voice, and video, ensuring every interaction builds on the last.
London
May 14, 2026
10:00 AM - 11:45 AM BST
Zoom EBC, MidCity Place, 71 High Holborn, London, WC1V 6EA
