Customer Experience 2026

State of AI in Customer Experience 2026

How AI, human talent, and unified platforms are delivering measurable ROI

According to new research from Metrigy, companies using AI across unified CX platforms are seeing measurable gains in revenue, customer satisfaction, and agent efficiency.

This exclusive Metrigy ebook, commissioned by Zoom, uncovers:

• How leading organizations achieve up to 25% revenue growth and 29% higher CSAT with AI-enabled CX
• Why 82% of companies say unified platforms drive stronger ROI than standalone tools
• How AI empowers, not replaces, human agents to deliver more empathetic, personalized service

Whether you’re refining your AI strategy or scaling your CX transformation, these insights will help you drive the measurable impact your business is looking for.