Discover how intuitive, agentic AI is reshaping the way we work. From enhancing productivity to strengthening connections, this evolution marks a new chapter in how organisations operate and engage—powered by AI that simply works.

This session explores how adopting an AI-first approach can transform the modern workplace by boosting productivity, streamlining operations, and enabling more intelligent collaboration. We’ll dive into seamless integrations, hybrid work innovations, the new era of smart learning, and AI-powered tools that support new ways of working across teams and functions. Gain practical insights into how AI is driving smarter, more connected experiences in remote, hybrid, and in-office environments.

The nature of work in Asia is rapidly transforming—not just in location, but in expectation. This keynote is designed to show you how AI agents can help you work smarter, reduce the busywork, and strengthen your most important connections. Get a first look at Zoom’s latest AI innovations and see how they can streamline your day-to-day tasks, and create more meaningful employee and customer experiences—so you can focus on the work that truly drives you.

As businesses across Asia expand and adapt to hybrid work models, the need for efficient, intelligent communication has never been greater.

Discover how Zoom Phone—with AI Companion built in—helps you manage growing call volumes and messages with ease. Learn how to leverage intelligent features like Call Summaries, Voicemail Tasks, and Voicemail Prioritisation to stay organized, respond faster, and free up time for higher-value work. Whether you're in sales, support, or operations, this session will show you how AI-enhanced communication leads to real productivity gains.

In fast-paced work environments across Asia, staying on top of daily tasks can be a challenge.

Discover how AI Companion and Zoom Tasks simplify your workday by automatically identifying, organizing, and helping you complete action items from meetings, chats, and emails — so you can stay focused, reduce mental load, and get more done with less effort.

In the years since the pandemic, many organisations across Asia have adopted Unified Communications and Collaboration tools but have we truly transformed how we work?

With the rise of AI, are we on the brink of a true transformation? In this panel, the enterprise leaders will explore how AI is reshaping the future of collaboration—what’s possible, what’s practical, and what’s next.

Join us as we unpack key questions such as:

• What should enterprises in Asia consider when investing in next-generation collaboration tools?
• How can AI enhance meetings and what’s the ROI for AI-powered collaboration?
• Will meeting summaries reduce the need for meetings altogether—and are they accurate enough at scale?
• Are personal AI bots the future of productivity? How will they prepare you for meetings, save time, and even collaborate with your colleagues’ bots?

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Across Asia, events are evolving from one-off engagements into powerful, ongoing brand experiences. In this session, discover how AI can elevate your event strategy—from streamlining planning and execution to turning post-event content into valuable, always-on assets. Learn how branded content hubs, AI-generated highlights, and smart engagement tools can help you extend your reach, increase ROI, and keep audiences engaged well beyond the event day.

Customer Effort Score (CES) is emerging as one of the most critical metrics for modern customer service teams—because the easier you make it for customers to get the help they need, the more likely they are to stay. In fact, studies show that 96% of customers who have a low-effort experience are likely to repurchase, compared to just 9% of those with a high-effort experience.

This session explores how you can reduce friction at every touchpoint and build stronger, more loyal customer relationships. Learn how to streamline customer interactions across channels with tools like intelligent virtual agents, AI-powered chatbots, and seamless omnichannel support.

We’ll also dive into the evolving role of AI in customer experience—from automation to authentic human connection. Discover how to implement AI in a way that supports, not replaces, your people—enhancing both efficiency and empathy.

Walk away with actionable strategies to improve your customer effort score, reduce churn, and deliver exceptional service that keeps your customers coming back.

In the fast-paced world of sales and customer success, leveraging the latest technology is key to staying competitive. Designed for sales, sales engineering, customer success, SOPS, and enablement leaders, this insightful session covers Zoom Revenue Accelerator (ZRA), Zoom’s revenue intelligence solution. This session will explore how ZRA works, the immediate benefits of data capture and synthesis with CRM, and how our customers are benefiting from incorporating our cutting-edge features into daily workflows.

Don’t miss this chance to unlock AI-driven insights that will elevate your revenue strategy and keep your teams competitive in Asia’s diverse and fast-paced markets.

Imagine getting real-time insights from your Zoom Meetings — without the hassle of setting up bots or disrupting the flow of conversation. With Zoom Realtime Media Streams, you can securely stream structured, participant-level data straight into your AI applications, enabling instant transcriptions, smarter summaries, compliance tracking, clinical notes, and deeper analytics. It's a faster, cleaner, and more secure way to tap into the power of your meetings, helping you make quicker decisions, drive more value, and deliver better experiences for your teams and customers.

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