How to build a virtual agent your customers want to use

Discover four practical virtual agent use cases that make self-service simple and satisfying. In this guide, we'll showcase our next-generation Zoom Virtual Agent and share use cases that drive resolution, not friction, across several scenarios and industries. With new agentic AI capabilities, you'll learn how to build flexible, personalized agents that autonomously solve customer queries and free up your team to do quality work, all while reducing costs.

You’ll learn how to:

Add a personal touch and guide customers to the right answer
Use the same knowledge base and skills across voice and chat
Enable self-correction and seamless escalation
Deploy a virtual receptionist for overflow and after-hours calls
Build, test, and optimize a virtual agent for your business

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