Stay ahead of the curve with "Zoom in on CX." In a world where customer expectations are constantly evolving, staying informed shouldn't feel like a full-time job. The Zoom in on CX podcast will bring you the latest industry trends, and actionable insights for you to take away and incorporate in to your organisations.
Whether you're looking to transform your workflow or seeking inspiration for your next big project, Zoom in on CX is your essential resource for the future of customer experience.
IDC and Zoom experts explore 2026’s CX landscape: moving beyond AI hype to agentic workflows, operational omnichannel reality, and trust-driven, precision engagement.
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Nerys Corfield and Zoom discuss bridging AI and the contact center reality, prioritizing human-centric technology over simple deflection to protect agents from cognitive overload.
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Andy Kingston, Head of Consumer Channels Transformation, joins Zoom to discuss what it takes to modernise large-scale customer and employee experiences, bringing thousands of employees together to deliver more connected, hybrid and human-centric digital services
Listen to podcastSee how Zoom’s customer experience platform can help you reduce operational costs, improve satisfaction, and retain agents. Take the assessment to:
Join us for a personalised virtual tour where you'll get a firsthand look at the latest Zoom products, interactive features, and solutions tailored for your needs. Engage with our experts and get your questions answered live.
