Stay ahead of the curve with "Zoom in on CX." In a world where customer expectations are constantly evolving, staying informed shouldn't feel like a full-time job. The Zoom in on CX podcast will bring you the latest industry trends, and actionable insights for you to take away and incorporate in to your organisations.
Whether you're looking to transform your workflow or seeking inspiration for your next big project, Zoom in on CX is your essential resource for the future of customer experience.
IDC and Zoom experts explore 2026’s CX landscape: moving beyond AI hype to agentic workflows, operational omnichannel reality, and trust-driven, precision engagement.
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Nerys Corfield and Zoom discuss bridging AI and the contact center reality, prioritizing human-centric technology over simple deflection to protect agents from cognitive overload.
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Andy Kingston, Head of Consumer Channels Transformation, joins Zoom to discuss what it takes to modernise large-scale customer and employee experiences, bringing thousands of employees together to deliver more connected, hybrid and human-centric digital services
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Is trust the new differentiator in CX? Leigh Hopwood, CEO of the CCMA, joins Zoom in on CX to explore AI, friction, and the future of customer trust.
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Is CX a strategy or something deeper? Katie Stabler, author of CXism, makes the case for treating customer experience as a company-wide philosophy, not just a project.
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AI that solves customer problems before they finish explaining them. Ram Rajagopalan, Zoom's Head of Product for CXAI, reveals how building AI around real customer pain points.
Listen to podcastSee how Zoom’s customer experience platform can help you reduce operational costs, improve satisfaction, and retain agents. Take the assessment to:
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