Arrival & Networking Lunch

Welcome Address

Fireside Chat: From Conversation to Completion

Carlos Quaderi, Head of Asia Pacific, Zoom
Yvonne Chan, Specialist Moderator, C-suite Media Trainer

Every organisation runs on conversations — but too often, the context from those conversations gets lost before it can drive action. In this fireside, Carlos Quaderi and Yvonne Chan discuss how AI and connected experiences are changing that: helping teams carry context across meetings, calls, chat, and service channels, and turning everyday interactions into completed outcomes that move the business forward.

Innovation Keynote: The Universal Context Layer

Randel Maestre, Head of AI Industry, Developer Ecosystem and Strategic Partnerships Product and Solutions Marketing, Zoom
Sergio Aguilera, Head of Solutions Engineering, APAC, Zoom

Zoom's latest innovations take centre stage, presented and demonstrated in real time. From AI that connects context across meetings, channels, and customer interactions, to new agentic capabilities that help teams move from conversation to completion, this session shows you what's new from Zoom and what it looks like in practice. Come ready to see it working.

Solutions Showcase: Zoom Workplace and AI

Sheena Sacdalan, Solutions Engineering Manager, SEA, Zoom

Conversation is where the customer relationship lives. Zoom CX is where it gets resolved.

Dinesh Bedi, Head of CX Solutions Engineering, APAC, Zoom

Every customer interaction creates context for the next. See how Zoom CX connects data, teams and automation to help resolve requests faster and make support more seamless. Watch Zoom Virtual Agent handle requests live and hear how organisations are modernising their contact centres with AI.

Coffee Break

Ring.Chat.Win: How Zoom Phone Powers the Business

Bill Zeng, UCaas Advisor, APAC, Zoom

Discover how Zoom Phone modernizes business communications. From migrating off legacy PBX with AI-included features and flexible APAC deployment, to enabling seamless customer engagement via WhatsApp Business Messaging across 180+ countries. See how Zoom Revenue Accelerator (ZRA) ties it all together with AI-powered outreach, live coaching, and conversation-grounded forecasting.

Your Webinar Ended. Your Pipeline Doesn't Have To

Amy Gates, Head of Zoom Events, Webinars & Video Management, APAC, Zoom

Explore how to extend the value of a webinar beyond the live event. Through a practical framework and demo, see how Zoom Webinars and Events can help turn audience engagement into reusable content, personalised follow-up and actionable insights. These can help marketers shape future campaigns and give sales teams greater context for follow-up.

Turn every conversation into real-time intelligence — securely, at scale

Candice Tan, Senior Business Development Manager, Developer Platform, APAC, Zoom
Jenzus Hsu, Global Platform Solution Architect, Zoom

Explore how Zoom Realtime Media Streams and AI Services convert conversational data into actionable insights — in real time or at scale — without compromising data security or compliance. Together, they power high-value outcomes, helping enterprises accelerate time-to-value from every conversation.

AI: Innovation to Impact

Citra Giofany, Regional Head, Asia Mass Market - Indonesia, Malaysia, Thailand, Zoom
Ivan Tan, Assistant Chief Executive, Government Productivity Engineering, Trusted Infrastructure & Services, GovTech Singapore
Eunice Toh, Associate Director, Tax Academy of Singapore
Meixi Ong, Vice President, AI Program, Certis

AI is moving from experimentation into everyday work, but realising value takes more than adopting new tools. In this customer panel discussion, hear how leading organisations are navigating their strategic challenges, seizing the opportunities that today's AI era presents, and accelerating progress through partnerships with solutions providers like Zoom — with key takeaways for the APAC business landscape.

Closing Remarks

Networking Reception & Drinks