Zoom | Zoom SMB Summit

Speakers

Kenza Ait Si Abbou

AI expert, author and former CTO

Andreas Stryz

CTO & Co-Founder, FINN

Samuel Williams

Head of IT @ Synthesia

Andreas Klauser

Head of EMEA Marketing, Zoom

Sara Staffaroni

Global Product Marketing Manager, Zoom

Monique Koster

Head of Small Business EMEA, Zoom

Hugo Fairhead

Sales Manager Mid Market, Middle East & Africa, Zoom

Frankie Vu

Experience Centre Evangelist, Zoom

Who should attend

This summit is ideal for small business and mid-market organizations across EMEA up to 500 employees, who are looking to modernize their operations and scale efficiently.

Perfect for:

IT Leaders: Looking to simplify tech stacks and adopt AI-powered solutions

Operations Managers: Seeking to streamline workflows and improve team productivity

Business Leaders: Planning digital transformation strategies for growth

Department Heads: Responsible for collaboration, communication, and customer engagement

Founders & Business Owners: Building future-ready, agile businesses while managing costs

If you're focused on keeping teams productive and customers happy without adding complexity or cost, this summit is designed for you.

Virtual Expo: Meet the Experts

Competition Time

We're excited to announce the Zoom Scale-Up Summit competition. Visit as many virtual booths as you can after the event to be in with a chance to win prizes to help your business scale.

1st prize - Zoom Pro Licence
2nd prize - Coming Soon!
3rd prize - Zoom surprise swag bundle

Explore our Virtual Expo to see how connected workflows come together across meetings, collaboration, phone, and customer engagement.

Visit our Zoom solution booths to download helpful resources, chat live to Zoom experts and discover what’s most relevant to your business.

*Lucky draw terms and conditions apply.

It's time to Zoom ahead. Register now for the Zoom Scale-Up Summit and discover how to work smarter, scale faster, and build for modern work.

Agenda

9:00 AM - 9:05 AM

5 mins

Welcome

Andreas Klauser Head of EMEA Marketing, Zoom

9:05 AM - 9:20 AM

15 mins

Keynote: Work Smarter. Scale Faster: A Practical Vision for Modern Work

Sara Staffaroni Global Product Marketing Manager, Zoom

As work continues to evolve, growing businesses need solutions that help them move faster without adding complexity. In this keynote, Zoom’s Global Product Manager shares a practical vision for modern work, exploring how an AI-first work platform brings teams, communications, and customer engagement together to support productivity, growth, and better everyday outcomes.

9:20 AM - 9:45 AM

25 mins

Scaling Smart: AI and Productivity Strategies for Resilient Growth

Kenza Ait Si Abbou, AI expert, author and former CTO

AI expert, author and former CTO Kenza Ait Si Abbou joins us for an interview in which she shares practical strategies to help you maintain growth momentum while optimizing resources.

9:45 AM - 9:55 AM

10 mins

See Modern Work in Action: Inside the Zoom Experience Hub

Frankie Vu Experience Centre Evangelist, Zoom

Experience how modern work comes together in real-world scenarios. This immersive demo walks through how teams use Zoom across collaboration, communications, and customer engagement—before, during, and after interactions—showing how connected workflows help work flow more smoothly.

9:55 AM - 10:00 AM

5 mins

Leadership Perspectives: What’s Changing in the Way Work Gets Done

Monique Koster Head of Small Business EMEA, Zoom
Hugo Fairhead Sales Manager Mid Market, Middle East & Africa, Zoom

Growing businesses across EMEA are navigating new expectations around productivity, collaboration, and customer engagement. In this opening session, Zoom’s regional SMB leaders share key trends, data points, and forward-looking perspectives shaping modern work today, and what these shifts signal for teams planning their next stage of growth.

10:00 AM - 10:20 AM

20 mins

Panel How We Work Now: Real-World Wins and Lessons Learned

Hear directly from our SMB customers across EMEA as they share how they’re adapting to new ways of working. In this panel discussion, they will discuss practical challenges, lessons learned, and how they’re using the right digital tools to improve collaboration, stay productive, and better engage customers as their businesses grow.

10:20 AM - 10:30 AM

10 mins

Close

Andreas Klauser Head of EMEA Marketing, Zoom

10:30 AM - 11:30 AM

60 mins

Self-Guided Solution Expo: Explore What Matters Most to You

Continue the conversation at your own pace. Visit solution booths across Zoom Workplace, communications, and customer engagement to see how modern work comes together, explore real use cases, and discover what’s most relevant for your business.

Multilingual support: Subtitles available in 36 languages including French

Zoom Scale-Up Summit

Wednesday, 22 April 2026

Virtual event hosted on Zoom Events

9:00 BST | 10:00 CEST | 11:00 GST

Apr 22, 2026 09:00:00 UTC

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